Returns & Exchanges

We want you to be completely satisfied with your solos® Smart Glasses, which is why we offer a 30-day return window for all purchases made through our official store. If the technology doesn't perfectly fit your lifestyle, we provide a streamlined process for returns and exchanges to ensure your peace of mind.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place your smart glasses, charging cables, and all original accessories back into the original protective packaging to prevent damage during transit.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your package before dropping it off at any authorized carrier location.

4

Quality Check & Refund

Once our technicians inspect the hardware to confirm it is in original condition, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing